Shortly before Christmas my son spilt a cup full of Cola onto his MacBook, now it was totally dead, and thought well thats that.
After a few days I realised that maybe it would be covered on house contents insurance, check the policy and hmmm no accidental damage cover, but I did have possessions cover.
Called the insurance company and was told no, laptops are not covered, deskops were ok but not portable equipment. At first I took their word for it, but on reading about the personal posessions cover decided to give them another call.
This time I was told (by a different person) of course my insurance covered it, they took my details and told me the people handling it would call me in a few days to arrange everything (this was 23rd December) due to the date I thought I would not hear anything until the new year. An hour later they called, took the details and said Macbook would be collected on the 29th December.
29th December came but no collection, however at 7pm on the 30th they DPD turned up packaged away the laptop and told me I would get a call in a week or so.
31st Decmeber 9:30 AM some 14 hours after collection I was called to say the Macbook had been inspected and deemed uneconomical to repair, paid my £75 excess and was told a new replacement MacBook had been ordered and will be will me on 5th January.
After the initial rejection, I have to say this is the best service I have ever experienced.
